Profiles of Principals

“This was largely due to the diligent efforts of Dean Donal A. Dermody and his staff in coordinating these seminars.”

Dr. Stephen Thacker, M.D., M.Sc., Assistant Surgeon General and Acting Director of the National Center for Environmental Health, publicly declaring C.I.I.’s role in creating the success of the United States Public Health, Vessel Sanitation Program workshops. CIIProfile

Catherine Arthur-Hirschenfang

Commitment to Knowledge Transfer

As President and C.E.O., Catherine Arthur-Hirschenfang balances drive and duty.  She has twenty two years experience in training and project management, re-affirming her commitment to Teaming – partnerships, networks, and training programs.  Her successful experience in the public health and tourism arenas are directed to improve the effectiveness and efficiency of both private and public sector clients.  She has provided marketing guidance and training leadership for the hospitality industry, focusing primarily on professional development, continuing education and career advancement.

Presently President and C.E.O. of the Cruise Industry Institute, she administers the USPH-Vessel Sanitation Training Program for the Centers for Disease Control and Prevention.   She is a Managing Partner of Global Public Health Services, LLC.

As a graduate of Howard University, Ms. Arthur-Hirschenfang received top honors and several distinctions.  She repeated her success trek with her MBA at Nova Southeastern University.  She has proven training, marketing, and guest service skills as demonstrated by successful management of non-profit business dealings with Florida’s tourism as well as State legislature board membership.  Being proactive, she recognizes her competition as ‘Status Quo’.  She is a proud mother of two awesome young adults and wife of a supportive husband.  Those remain status quo.

Donal A. Dermody

Uber Coach

Professor Emeritus, Founder and Chair of C.I.I., Professor Donal A. Dermody is the consummate Life Coach.  His service record began with the military while in Korea and continued with trail-blazing achievements spanning over fifty years experience as dean, professor, entrepreneur, author, public speaker, and organizational consultant.  His leadership accomplishments are extraordinary.  He has conducted extensive international travels delivering and championing professional development education and hospitality management around the world.   His portfolio represents clients in the hospitality industry and government sectors.  This includes strategic work with:  Hilton International, Sheraton, Canadian Pacific, the Four Seasons, Inter-Continental, and Meridien Hotel Companies, as well as restaurant concerns, such as Howard Johnson, the Brown Derby and the Dempsey’s.

A recognized International Trainer and Conference Leader, he has served numerous Government clients, such as:  the U.S. Department of Health and Human Services, Housing and Urban Development, Commerce and Labor, in addition to numerous Foreign Ministries of Tourism, including Ireland, Jamaica, the Bahamas, Nigeria and ASEAN – The Association of South East Asian Nations.  The American Express Company Worldwide, Chemical Bank and the Bank of New York have also been clients.

Don’s organizational development and training expertise has been utilized by a number of national and international associations, including AH&MA, NRA, Club Managers Association of America, HS&MA International,  Italian Hotel Association,  Greek Management Association, OAS, and the Hotel Association of Scandinavia.

For over two decades, he taught undergraduate and graduate studies at Cornell University.  He served as Director of Cornell University’s School of Hotel Administration Executive Education Programs and was awarded the distinction of Professor Emeritus, Cornell University.  He was founding Dean of the Center for Hospitality Management at Nova Southeastern University, Creator and President of The Property Review Program and The Florida Superior Small Lodging Association.  He is most importantly husband, DAD, and grandfather and Coach to countless.

Ben Hirschenfang

Risk Management SME

With a strong background in Risk Management, Ben Hirschenfang has devoted his career to establishing and evaluating standards of efficiencies across varied industries. Throughout his 35 years of experience as engineer, manager, and program director, he has provided strategies to better define product/service, reduce costs, increase productivity, and enhance profitability within Aerospace, Production, and Operations.

For the past twenty years, he has led production and subject expert teams at Lockheed Martin.  His passion and strategies for process control, quality measurement, corrective action implementation, and planning prowess increased their sales, profits, and strengthened their government contracts.

Ben’s risk management approach helps organizations create, measure, and utilize more efficient and profitable approaches.  His is a comprehensive approach, which combines the mechanics and execution of risk mitigation, the staging of leadership, the creation of pro-active quality engineering, and the realities of running a profitable business.  He has provided expert guidance to the U.S. Government, and, since retiring from Lockheed Martin, to various businesses from the single operator to state-wide, multi-unit businesses that span every conceivable style of operation.  At the end of the day, measurable results of sustainable quality performance that translate into profit and customer satisfaction are what matter most to him.