Cruise Industry Institute

  • Home
  • Services
  • Latest News
  • Profiles of Principals
  • Contact
  1. Three Lessons Learned – and Counting. Risk Management and Costa Concordia

    January 27, 2012

    The immediate objective of risk management is early identification of risks and preparing risk mitigation plans towards the achievement of business objectives – from short-term and long-term standpoints. New requirements and associated risks could emanate from the regulatory or business environment, strategic business choices, or internal corporate cultural factors.

    Risk Management came to the US Navy in the early 1980s, applying the “Willoughby Templates” for risk management.  Mr. Willoughby was “stolen” by the Navy from NASA for his risk management expertise.  He brought a culture change to the Navy from his previous position at NASA, where he preached “pre-emptive” identification of technical, schedule, and cost risks so they could be mitigated rather than taking a wait-and-see-approach.

    How appropriate to the Costa Concordia case that the Navy’s risk management approach could have been applied to pre-empt this tragedy.

    Lessons learned could be used in a variety of contexts.  Three risk management lessons are being given in the following comments concerning the Costa Concordia.

    Continue reading →

  2. Why Mystery Shop on cruise ships?

    January 21, 2012

    Mystery Shopping, as a formal appraisal process, has its origins in the hotel industry.  Today, it is used by the best hospitality organizations and world-class service providers.  With its foundation in revenue management, Mystery Shopping is an analysis tool that processes, interprets and internalizes guest expectations and satisfaction – both of which are primary drivers of revenue and profits.
    The Cruise Industry Institute (C.I.I.) has leveraged this much used appraisal process with electronic-based technology to build rigorous, scalable tools that do just that – measure drivers of revenue and profits.

    In a ship-side scenario, C.I.I.’s Mystery Shopping addresses the factors that affect the bottom line  for cabins as well as various ancillary revenue streams.

    Continue reading →

  3. Coming in Q2 2012

    January 5, 2012

    ICP International

    The International Centre for Professional Development (ICPD), which until 1994 was a training entity at Nova Southeastern University (“NOVA”), was founded to develop and market continuing education studies specifically to working professionals in the hospitality industry. Today, ICPD remains relevant with its abilities to function in a dual role of both planning/coordinating and conducting hospitality management training programs, internationally.

  4. U.S.P.H. Vessel Sanitation Program Workshop Schedule

    December 29, 2011
    DESTINATION DATES
    Miami February 8-10
    Miami April 4-6
    Miami May 2-4
    Seattle June 6-8
    Miami August 8-10
    Miami November 28-30

    Cost

    • US$300.00/person

    Additional Details

    • Payment: Company check or credit card.
    • Accommodations: Contact the Cruise Industry Institute for details.

    Register for the USPH VSP Workshop Now

    Register Online
    Or fill out the PDF Registration Form

Recent Posts

  • Three Lessons Learned – and Counting. Risk Management and Costa Concordia
  • Why Mystery Shop on cruise ships?
  • Coming in Q2 2012
  • U.S.P.H. Vessel Sanitation Program Workshop Schedule

Archives

  • January 2012
  • December 2011

Sign in to your account

Account Login
Forgot your password?